Connect WhatsApp to your unified Chatwoot inbox — alongside email, web chat, Facebook and Instagram — without going through Meta's WhatsApp Cloud API. Works with Chatwoot Cloud and self-hosted. Unlimited messages from $19/mo.
If you already run your inbox in Chatwoot, these are the problems the native integration solves.
The WhatsApp Cloud API integration Chatwoot officially recommends charges $0.005-$0.15 USD per message via Meta. Pre-approved templates are mandatory. 24-hour rule. BSP setup of 2-4 weeks.
Connection via WhatsApp multi-device (not Cloud API). Unlimited messages, no mandatory templates, no 24h rule, no BSP. Setup in 5 minutes: scan QR + Chatwoot API key.
If you build the integration yourself via Chatwoot API + custom scripts, every major Chatwoot update can break something. Your team ends up maintaining glue code nobody wants to maintain.
The Chatwoot connector is built and maintained by the Wazzap team. When Chatwoot ships an update, we absorb it. You don't touch a thing — it works and keeps working.
An operation with serious volumes (5k-50k msgs/mo) on Cloud API ends up paying $200-$1,500 USD/mo just on per-message fees. Same Chatwoot, same team, a bill that inflates with success.
Same 50k messages/mo but at Wazzap's flat rate. The difference pays back the investment in the first week. Recurring savings every month as your volume grows.
Wazzap's WhatsApp shows up as just another inbox in Chatwoot — alongside email, web chat, Facebook, Instagram, Twitter. Your team works in a single interface without jumping between apps.
Works identically on Chatwoot Cloud (chatwoot.com) or your self-hosted instance (Docker, Kubernetes, bare metal). The connector is the same — you paste your Chatwoot URL and the API key.
Incoming WhatsApp messages appear in Chatwoot in under 1 second. Replies typed in Chatwoot go out via WhatsApp immediately. Contacts and tags in sync. No polling, no delays.
Your Bot/Campaign flows in Chatwoot work with WhatsApp too. If you use Agent Bot or an external AI agent (Dialogflow, custom GPT), it operates on WhatsApp like any other Chatwoot channel.
No developers, no custom scripts, no BSP middleman.
Generate an API key in your Chatwoot (Profile → Access Token). Paste your Chatwoot URL (Cloud or self-hosted) + the API key into Wazzap. Secure connection in 30 seconds.
Choose which Chatwoot inbox WhatsApp messages will appear in (you can create a new one or use an existing one). Assign which Chatwoot agents have access. Define auto-assignment rules if you want.
Your team keeps working in Chatwoot exactly like before. WhatsApp conversations appear like any other channel. Nobody has to learn a new tool.
"We'd been on Chatwoot self-hosted with Cloud API for 2 years. We were paying $400/mo on messages. We moved to Wazzap's native connector, $19/mo total. Savings of $4,500 a year without changing anything in the workflow."
"I tried building the integration myself with Chatwoot API + scripts. Every Chatwoot update broke something. Wazzap maintains the connector — I just focus on my business. Game changer for small teams."
"We have email, web chat and WhatsApp in the same Chatwoot inbox — agents see everything in one interface. The Wazzap integration is what let us consolidate without paying for Cloud API."
The 3 real ways to get WhatsApp into Chatwoot — compared with data.
| Wazzap native connector | Chatwoot WhatsApp Cloud API (Meta) | Custom scripts (via Chatwoot API) | |
|---|---|---|---|
| Monthly cost | $19/mo flat | $0 + $0.005-0.15 per message | Your time + script hosting |
| Cost per message | $0 — unlimited | $0.005-$0.15 | $0 (if you connect multi-device) |
| Setup time | 5 minutes | 2-4 weeks (Meta + BSP) | Days/weeks of dev |
| Meta templates required | No | Yes (24-48h approval) | Depends on implementation |
| 24-hour rule | Doesn't apply | Yes | Depends |
| Self-hosted Chatwoot | ✓ Supported | ✓ Supported | ✓ (you host it) |
| Maintenance on Chatwoot updates | ✓ Wazzap absorbs it | ✓ Officially maintained | Your team |
| Built-in anti-ban | ✓ Spintax + proxies | N/A (it's the official API) | You build it |
| Multi-inbox (multiple numbers) | ✓ $3/mo extra | Per Meta line | Your setup |
| Compatible with Agent Bot / Chatwoot AI | ✓ Yes | ✓ Yes | Depends |
When SHOULD you use the official Chatwoot WhatsApp Cloud API? If your team needs Meta's verified badge for regulatory compliance (banking, insurance). For general teams that value flat cost + messaging freedom + fast setup, Wazzap's native connector wins.
All of these integrations are included in the same plan.
The CRM/marketing alternative if you want native pipelines + workflows.
Learn more →Your AI agent handling conversations from Chatwoot with native tools.
Learn more →Workflows combining Chatwoot + WhatsApp + any external tool.
Learn more →Build custom logic on top of the integration with our REST API.
Learn more →Native Chatwoot connector + unlimited messages with no Cloud API + multi-channel + AI + anti-ban + multi-agent — no add-ons.
See plans and pricingBoth. The integration is identical — only the URL you point to changes (chatwoot.com for Cloud, or your own domain for self-hosted). Works with Docker, Kubernetes or bare-metal installations. The only difference is that self-hosted gives you full control over data and compliance.
The official one uses Meta Cloud API: per-message charges ($0.005-$0.15), mandatory pre-approved templates, 24h rule, BSP setup of 2-4 weeks. Wazzap connects via WhatsApp multi-device: $19/mo flat, unlimited messages, no templates, no 24h rule, setup in 5 minutes. Trade-off: you lose Meta's verified badge.
Yes. Each WhatsApp number connects as a separate inbox in Chatwoot. You pay $19/mo for the first number and $3/mo for each additional number. Useful if you have several departments (sales, support, billing) each with its own number.
It works with both. The integration uses Chatwoot's standard API, which is available in the open-source community edition. You don't need to pay for Chatwoot Pro or Enterprise to use Wazzap.
We import the recent history of your WhatsApp (last 30-90 days, depending on your app) when you connect the QR. From that moment on, everything new is synced in real-time two-way with Chatwoot.
Partial support: group messages reach the inbox and you can reply, but some advanced Chatwoot features (auto-assignment, tags) are optimized for 1-to-1 chats. For intensive group usage there are specific configurations — write to us.
We test each major Chatwoot release before its public launch. If a version introduces breaking changes to its API, we ship a patch to our connector before it affects customers. In 18+ months we haven't had downtime caused by Chatwoot updates.
7 days free, we support Cloud and self-hosted, unlimited messages.
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