Kommo charges per user and per Meta conversation. Wazzap is flat fee with unlimited users and no per-message charges. Side-by-side data and the cases where Kommo wins too.
You need robust multi-channel (WhatsApp + Facebook + Instagram + Email + Telegram) in one inbox. Your team is small (1-3 people) and per-user cost doesn't scare you. You love the visual Salesbot builder. You don't use GoHighLevel.
WhatsApp is your main channel. Your team grows and Kommo's per-user cost balloons. You use or will use GoHighLevel. You do bulk sending (Spintax + anti-ban). You want flat fee without per-conversation charges. You're an agency and need white-label.
Data from official pages in May 2026.
| Wazzap | Kommo | |
|---|---|---|
| Base price | $19 USD/mo flat | $15 USD/user/mo (6m) or $25 monthly |
| Cost for team of 5 | $19/mo | $75-225/mo |
| Cost for team of 10 | $19/mo | $150-450/mo |
| Pay per WhatsApp conversation | ✗ Unlimited | Yes ($0.0085-$0.0266/conv MX) |
| WhatsApp connection | QR (multi-device, unofficial) | WhatsApp Cloud API (official Meta) |
| Facebook Messenger | ✗ | ✓ Native |
| Instagram DM | ✗ | ✓ Native |
| ✗ | ✓ Native | |
| Telegram | ✗ | ✓ Native |
| GoHighLevel integration | ✓ Native bidirectional sync | ✗ Only Zapier/Make |
| Visual bot builder | Via n8n + webhook | ✓ Salesbot built-in |
| External AI (Claude, ChatGPT) | ✓ Native webhook | Limited to Kommo AI |
| Bulk sending | ✓ Spintax + anti-ban | Pre-approved Meta templates |
| White-label | ✓ Every plan | Only Enterprise (extra cost) |
| Setup WhatsApp | 10 min (QR) | 1-2 weeks (Meta + verification) |
| Free trial | 7 days free | 14 days free |
Summary: Kommo wins on multi-channel (5 native channels) and visual bot builder. Wazzap wins on price (especially with larger teams), GoHighLevel, bulk sending, white-label and AI flexibility.
Unlimited messages, native GHL, pluggable AI, bulk with Spintax, white-label.
See plans and pricingMore comparisons against the major WhatsApp CRMs.
Yes, especially with larger teams. Kommo charges $15-45 USD/user/mo. For 5 users: $75-225/mo. Wazzap is flat $19 USD/mo with unlimited users.
No. You'd need Zapier or Make to connect Kommo with HighLevel. Wazzap has native bidirectional sync.
Not built-in like Kommo. Wazzap connects with external AI (Claude, ChatGPT via webhook) and n8n. Different architectural approach.
Yes, Kommo uses Meta's WhatsApp Cloud API which charges per conversation (~$0.0085-$0.0266 USD/conv in MX). Wazzap charges flat fee, no per-conversation cost.
Multi-channel needs (WA+FB+IG+Email+Telegram), small team, value visual bot builder, don't use GoHighLevel.
WhatsApp main channel, growing team, GoHighLevel user, bulk sending needs, want flat pricing, agency needing white-label.
Flat fee, unlimited messages, native GHL, white-label included.
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