Shared inbox, unlimited agents at no extra cost, smart assignment, internal notes, one-click transfers and per-agent metrics. No passing the phone around, no chaos, no duplicate chats.
3 problems that show up the moment you go from 1 to 3 people handling chats — and how Wazzap solves them.
Your team passes around the physical phone, or everyone logs into the same WhatsApp Web and fights over conversations. Duplicate messages, abandoned chats, confused customers.
Your whole team (5, 20 or 100 people) handles the same number from their own accounts. Each agent sees which chats are assigned to whom, who's typing, what's been answered. Zero duplicates.
Without clear assignment, two agents reply to the same customer with contradicting info. Or nobody replies because "I thought you had it". You lose the sale and the trust.
Each chat is assigned automatically by tag (sales, support, billing), by department, by load (round-robin) or to a specific agent. Internal notes to coordinate without the customer seeing anything.
Front, Intercom and similar charge $50-150 USD per agent, per month. A team of 10 = $500-$1,500/mo. Growing the team costs more every time, and ROI deflates.
$19/mo per number, unlimited agents included. Your team grows from 3 to 30 without the bill moving. The difference shows from agent number two.
All chats for the number in one inbox. Each agent filters by "assigned to me", "unassigned", "tag", "status". Live status: who's typing, who's read what. No stepping on each other.
Auto-assignment rules: by chat tag (sales/support/billing), by department, by load (balanced round-robin), by schedule (shifts), or to a specific agent. With no rules, it stays "unassigned" for someone to pick up.
Internal notes only your team sees (not the customer) — perfect for coordinating transfers or leaving context. Transfer a chat to another agent with one click; the context and conversation go with it.
Average first-response time, resolution time, conversations handled, close rate, CSAT. By agent, by team, by tag. Configurable SLAs with alerts when a chat goes too long without a reply.
No passing around the phone, no Excel sheet of "who handles what", no fighting over chats.
Scan the QR from your WhatsApp (Business or personal) and the number is active in Wazzap. Historical conversations import, new messages land in the shared inbox in real time.
Send an email invite to each agent. Each creates an account with their credentials. Define roles (admin, agent, supervisor) and permissions (what tags/departments each one can see).
Configure: when a chat with tag "sales" comes in, assign to the sales team via round-robin. If it's tech support, to Marco. With no rules, it stays "unassigned". Your team starts operating chaos-free from day 1.
"Before, we were 3 people passing the physical phone around. Now we have 12 agents on the same number, each with their assigned chats. First-response time dropped from 45 minutes to 4."
"I compared against Front and Intercom. For 10 agents they charged me $700-$1,000/mo. Wazzap was $19/mo total. Same (or better) workflow for WhatsApp, $11k a year saved."
"Per-agent metrics changed our operation. We identified who resolved fast, who got stuck. Coaching based on real data, not perception. Sales close rate went up 22%."
The 3 real options for teams handling WhatsApp — compared with data.
| Wazzap | WhatsApp Business app | Front / Intercom / Help Scout | |
|---|---|---|---|
| Cost per agent | $0 — unlimited agents | $0 (but only 1 agent) | $50–$150/agent/mo |
| Cost for a 10-agent team | $19/mo total | N/A (1 agent) | $500–$1,500/mo |
| Shared inbox | ✓ Yes | ✗ No (1 session) | ✓ Yes |
| Smart auto-assignment | ✓ By tag, dept, shift | ✗ No | ✓ Yes (with setup) |
| Internal notes / transfers | ✓ Built-in | ✗ No | ✓ Built-in |
| Per-agent metrics and SLAs | ✓ Built-in | ✗ No | ✓ Built-in |
| Native WhatsApp integration | ✓ QR scan | ✓ It's WhatsApp | Via official API (BSP) |
| Sync with HighLevel / Chatwoot | ✓ Native | ✗ No | Via Zapier |
| Built-in anti-ban | ✓ Spintax + proxies | N/A | ✗ On you |
| Integrated AI (Claude MCP / GPT) | ✓ Included | ✗ No | Extra add-on |
When NOT to use Wazzap multi-agent? If your business does NOT use WhatsApp as the main channel and you need to handle email + web chat + socials from a single unified inbox (pure omnichannel), Front or Intercom are a better fit. For teams where WhatsApp is 60%+ of the volume, Wazzap wins on cost and specialization.
All of these solutions come included in the same plan.
Native sync with HighLevel/Chatwoot — your team's chats live in your CRM.
Learn more →AI handles the first contact and escalates to your team only when needed.
Learn more →Workflows that assign chats, tag them, and trigger actions based on events.
Learn more →For agencies: each client with their own multi-agent team under your brand.
Learn more →Shared inbox, unlimited agents, smart assignment, metrics and SLA — plus CRM, AI, bulk messaging, anti-ban. No per-user charges. Ever.
See plans and pricingUnlimited. Whether you have 3 agents or 100, the bill doesn't change. Each agent logs in with their own credentials (email + password), they don't share an account.
No. That's the core pricing difference. Front and Intercom charge $50-$150 USD per agent/mo. Wazzap is a flat $19/mo per number, unlimited agents included. For a team of 10 = $5k-$17k saved per year.
You set rules: by chat tag (sales/support/billing go to different teams), by department, by schedule (morning / afternoon / night shift), by load (balanced round-robin), or to a specific agent. With no rules, chats stay "unassigned" for any agent to pick up.
Configurable. By default, each agent sees their assigned chats + the team's "unassigned" ones. You can restrict by permissions (this agent only sees tag X, this supervisor sees everything, this admin sees everything and manages the account).
Yes. Roles: admin (everything), supervisor (sees everything + metrics but doesn't manage), agent (only their chats), viewer (read-only). Granular permissions by tag or department — an agent could see only "tech support" and nothing else.
Yes. Configure schedules per agent (Mon-Fri 9am-6pm, Sat 9am-1pm). Outside hours, incoming chats route to the next shift or the AI chatbot if active. Optional "out of hours" auto-responder.
Yes: first-response time, average resolution time, conversations handled, conversations closed, close rate, CSAT (if you enable it). Filterable by period, exportable to CSV/Excel. Comparison between agents and between periods for data-based coaching.
7 days free, unlimited agents, set up in one afternoon.
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