Automatic reservations, digital menus updated instantly, segmented daily promos, loyalty program. Your customer orders, books and becomes a regular — all from WhatsApp. No proprietary app, no Rappi take rate.
If you handle 500+ orders/month, this is what you've probably already lived.
Delivery platforms give you visibility but the take rate is brutal. A $300 order → $60-90 USD goes to the platform. And the customer is never "yours" — they belong to Rappi.
The customer orders directly on your WhatsApp. 100% of the revenue is yours. And the contact stays in your CRM for future promos. You build your own base, no dependency on Rappi.
Lunch hour = the phone won't stop ringing with reservations, menu questions, modifications. Your hostess team can't attend tables because they're on the phone.
AI handles 24/7: shows menu, takes reservations, answers questions, confirms 24h before. Only escalates complex cases to a human. Your team focused on what's in person.
Customer eats once. If you have no way to contact them later, they're gone. No structured loyalty program, no segmented promotions, no reminders.
Every customer stays in your base. Automatic points program. Specific promotions: birthdays, "haven't visited in 30 days" recovery, new launches. Customer LTV rises 2-3x.
Customer asks "table for 4 at 8pm?" → AI checks availability → confirms or proposes alternatives → sends reminder on the day. Sync with your reservations system (Resy, OpenTable, custom).
Customer asks for menu → AI sends interactive menu (PDF, link to your site, category buttons). Takes order, calculates total, confirms address, sends to POS or kitchen. No proprietary app.
You automatically build a contact base. Points program for each purchase. Birthday promos, inactive recovery, launches. 95% open rate vs 20% on email.
Hostess handles reservations. Kitchen receives orders and notifies when ready. Cashier confirms payments. Each with their own role and permissions. Shared inbox.
No proprietary app, no developers.
Scan QR. Upload your menu (PDF or photo), categories, prices, options, allergens. The AI learns it.
If you use Resy, OpenTable, Square, Toast — native sync or via API. If you don't have a system, we use Calendly + your calendar. 30 minutes.
Define birthday promos, inactive recovery, reminders. Activate. Your restaurant is attending on WhatsApp 24/7.
"Before, 60% of my sales came from Rappi and I kept 70% of the price. Today 40% is direct via WhatsApp with 100% of the revenue. Same billing, $40k MXN/month more in my pocket."
"WhatsApp reservations + automatic reminders cut my no-shows from 18% to 6%. In a restaurant with 30 tables that's hundreds of USD recovered per month."
"The WhatsApp loyalty program has 8x more engagement than email. I send a birthday promo and 60% book. By far my best retention channel."
3 ways to take orders and manage customers.
| Wazzap (WhatsApp) | Rappi / UberEats | Proprietary app | |
|---|---|---|---|
| Take rate / commission | 0% | 20-30% | 0% (but dev cost) |
| Base monthly cost | $19/mo | $0 + commission | $5k-$20k/mo (dev + maintenance) |
| Customer stays in your base | ✓ Yes | ✗ Belongs to Rappi | ✓ Yes |
| Initial visibility (discovery) | You generate it | ✓ Platform brings traffic | You generate it |
| Reservations + menu + AI | ✓ Built-in | Limited | You build it |
| Setup time | 1 day | 1-2 weeks | 3-6 months |
| Loyalty program | ✓ Built-in | Limited to Rappi | You build it |
| Customer learning curve | Zero (everyone knows WhatsApp) | Low (app installed) | High (download app) |
Recommendation: do NOT drop Rappi/UberEats — that's where discovery happens. But use Wazzap to build your direct base in parallel. When a customer orders via Rappi, send a flyer "save 20% ordering directly via WhatsApp". Gradual migration at a much lower cost.
If you know colleagues in other industries.
Reservations, menu, AI, loyalty program, multi-agent, POS sync — no add-ons, no per-order commissions.
See plans and pricingNo, it complements. Rappi is good for discovery (people who don't know you). Wazzap is for customers who already know you (via Rappi, social, recurring customer) and you want to go direct without paying commission. Gradual migration, not replacement.
Native sync with Square and Toast. For other POS via API or webhook (custom setup). If your POS has no API, we handle the order in Wazzap and you send it manually to the POS — still worth it for reservations + loyalty.
Each customer accumulates points per purchase (you set the logic: 1 point per $10 USD, etc.). On birthdays or when they reach X points, automatic message with a reward. Typical engagement: 60% redeem promos.
Yes, within your configured menu. "One margherita pizza without cheese, thin crust, add mushrooms" → the AI processes it, calculates the price, confirms. For critical allergies, you configure automatic escalation to a human for verification.
Yes. The AI detects the customer's language and replies in it. Configure once and it works in Spanish, English, French, Portuguese, etc. Useful in tourist areas.
No limit. High-volume restaurants (300+ orders/day) work perfectly. The AI handles them all in parallel, your team only steps in when necessary.
Yes. Each location can have its own number and inbox, or use one central one with automatic assignment by zone/customer location. Consolidated reports by location.
7 days free, 0% take rate, first direct order on day 1.
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