Run your agency from the admin panel

Overview

A Wazzap workspace has two layers. The admin panel is the parent: one account, one login, one billing relationship. Inside it you create sub-accounts: isolated buckets, each with their own WhatsApp numbers, users, and integrations. Agencies use one sub-account per client. Solo users typically have one.

Anything that should apply across all sub-accounts (branding, subscription, custom domain, billing info) lives in the admin panel. Anything specific to a single client or number lives in the sub-account panel.

Accessing the admin panel

1. Use the admin panel link from your welcome email. Save it as a browser favorite so you can hit it from anywhere.
2. Log in with your email and password. The first time, the default password is admin (lowercase). Change it immediately, see the security section below.
3. You land on the dashboard with a list of every sub-account in your workspace.

Creating a sub-account

Each sub-account is a self-contained workspace. To create one:

1. Click Create a Sub-Account.
2. Enter a name. Use the client's company name if you're an agency, so the panel stays readable as you scale.
3. Choose the number of phone lines this sub-account is allowed to connect. The quota controls how many WhatsApp numbers can live inside it.
4. Save. The sub-account appears in your list and is ready to pair its first number.

To change the phone-line limit later, come back to the admin panel and edit the sub-account from the same dialog. Limits scale up and down without disconnecting existing numbers (as long as you stay above the active count).

Workspace: ACME Marketing Co
├── Sub-account "Acme Sales"          (3 phone lines)
├── Sub-account "Acme Support"        (1 phone line)
└── Sub-account "Acme Lead Gen Pilot" (2 phone lines)

Admin panel options

The settings menu inside the admin panel covers everything that applies to the whole workspace:

• Change name and email: update the administrator profile and the contact address tied to the account.
• Change password: rotate the admin password. Recommended on first login and whenever a team member with admin access leaves.
• Customize colors: adjust the dashboard color scheme to match your brand identity. Applies to every sub-account.
• Brand settings: manage logo, favicon, custom domain, brand name, and the documentation URL used across the platform.
• Manage subscription: view your plan, upgrade or downgrade, see seat and phone-line counts.
• Billing information: update payment methods and invoicing data (tax ID, billing address).
• GHL white-label URL: generate the dynamic custom menu link for HighLevel sub-accounts. Only available when the HighLevel integration is active.
• Theme (dark mode): toggle the dark theme for the admin panel interface.
• Documentation: shortcut to the docs you're reading right now.
• Subscription expiration date: the date your current subscription is paid through.
• Sign out: securely close the admin session. Pair with a password rotate if you suspect anything weird.

Security & best practices

• Rotate the default password on first login. admin is the universal default, treat it as public.
• Bookmark the admin URL. Don't email it around or paste it in shared docs.
• Separate admin from operator accounts. Day-to-day users live inside sub-accounts, not the admin panel.
• Keep billing email accurate. Invoices, dunning notices, and subscription expiry warnings all go there.
• If a team member leaves, rotate the password the same day.