Send audio as a native voice note

Overview

WhatsApp treats voice notes and audio attachments very differently. Voice notes appear as a round avatar with a waveform and play inline. Regular audio shows up as a generic file with a play icon. Customers open voice notes three to four times more often than they tap on attached audios, so this command is the cleanest upgrade you can make to your reply flow.

The voice command takes whatever audio you attach in the CRM composer and ships it through Wazzap as a native voice note. No extra recording, no format conversion on your end.

Command syntax

voice

That's the whole command. It goes in the message field together with the attached audio file.

How it works

1. Open a conversation in your CRM's Conversations tab.
2. Attach the audio file you want to send (MP3, OGG, M4A, WAV).
3. In the message body, type only the word voice.
4. Hit send. The recipient sees a native voice-note bubble, not an audio file.

Example

Message in CRM:

voice
(attached: greeting.mp3)

Result in WhatsApp:

• The recipient receives a round voice-note bubble with waveform.
• Tap to play, scrub the bar, change speed (1x, 1.5x, 2x) just like any other WhatsApp voice note.
• The audio counts as a voice message for the read receipt and the WhatsApp "missed voice" badge.

File requirements

• An audio file must be attached. Without it, the command does nothing.
• Common supported formats: .mp3, .ogg, .m4a, .wav.
• File size depends on your CRM integration. HighLevel usually caps audio uploads around 15 to 20 MB.
• Keep voice notes under 60 seconds for best engagement. Anything past 90 seconds and most people skip it.

Important notes

1. The command word must be exactly voice, lowercase, with no quotes or extra characters.
2. Works only with audio files. Images, videos and documents are ignored by the command.
3. This is purely a presentation change. The underlying audio is identical to what you uploaded.
4. As with every Wazzap command, send it from the Conversations tab of your CRM, not from the WhatsApp app on your phone.

Troubleshooting

The audio arrives as a regular file

Either the command word wasn't recognized, or the attachment isn't an audio MIME type. Make sure you typed voice in lowercase with nothing else in the message body, and that the file extension is .mp3, .ogg, .m4a or .wav.

Nothing sends at all

Check that the file is under your CRM's upload limit. Some integrations cap audio at 15 MB. Compress the file to a lower bitrate (64 kbps mono is plenty for voice) and try again.