Get help, fast, from real humans
No tickets to file, no auto-replies pretending to be people. Support runs on WhatsApp (the product we sell), backed by a Skool community of 3,000+ builders. Most threads get a useful reply in under 15 minutes during business hours.
Overview
Wazzap support is intentionally low-friction. Open WhatsApp on your phone, click a link, and you're already chatting with the team. We do this because, well, that's what we sell. Email-style tickets are something we explicitly avoid.
The fastest way to a real human is the WhatsApp support link below. Skool is best for campaign strategy and longer "how would you do X" questions where multiple opinions help.
How to reach us
- WhatsApp support line: wa.link/wwwl98. One-to-one with the team. Best for account, billing, or "my number went offline" issues.
- Skool community: skool.com/wazzap. 3,000+ builders. Best for strategy, growth, weird edge cases and weekly live Q&A.
- Docs search: the search box at the top of these docs covers every
article. Press
/to focus it.
Before you write
You'll get a faster answer if your first message has the right details. The team's standard list:
- Your Wazzap email (the one you log in with).
- Your sub-account name (visible in the dashboard).
- The WhatsApp number involved, formatted with country code:
+5215512345678. - What you tried and what you expected. One sentence each is enough.
- A screenshot of the error, modal, or dashboard state. Crop it tight, but keep the timestamp in view.
Email: maria@acme.com
Sub-account: Acme Sales
Number: +5215511223344
Issue: Outbound messages from GHL show "Failed" since today 10am.
Tried: Rescanned QR, still failing.
Screenshot: attached.Response times
Targets, not promises:
- Business hours (9am to 7pm CT, Mon to Fri): usually under 15 minutes for the first reply.
- Evenings and weekends: a couple of hours for first reply. Resolved-times stay similar because most fixes are config issues we walk you through.
- Bank holidays in Mexico: same as weekends.
If your WhatsApp number got banned by Meta, support cannot unban it. That's outside our reach. See best practices and reconnect after a ban for what to do next.
Community & resources
- Skool community: free, 3,000+ members, weekly office hours, playbooks pinned by category.
- Getting started: zero to first synced message in under 5 minutes.
- HighLevel integration: native bidirectional sync, the most common power use of Wazzap.
- Best practices: anti-ban playbook.
Status & incidents
If something feels broken across the platform (and not just on your sub-account), check the status page before you write in. We post incidents within 5 minutes of detecting them.
- Status page: status.wazzap.mx.
- Subscribe by email to get notified on every incident open and resolved.
If status is green and only your account is affected, head to the WhatsApp support line. Most "outage" reports turn out to be a disconnected QR or a banned number, which the team can diagnose in two messages.