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One link, fully branded

The white-label link is the single URL you hand to a client. They open it, log in, and land on a panel that says your agency, never Wazzap. It's the cleanest piece of the white-label kit, and it takes 30 seconds to generate.

Overview

White-labeling Wazzap has two layers:

  • Visual layer (logo, favicon, custom domain, brand name): handled in brand settings.
  • Access layer (the URL clients click): handled by the white-label link, which is what this page covers.

The link is a permanent URL tied to your workspace. When a client opens it, they land on your branded login screen. Once they're in, every panel renders your brand.

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If you set up a custom domain in brand settings, the white-label link uses your domain (for example panel.acme-agency.com) instead of app.wazzap.mx. Maximum white-label.

What the white-label link does

It's a small URL with three jobs:

  1. Route to your branded login. The same login UI as app.wazzap.mx, but with your logo, name and colors.
  2. Identify the workspace. Clients hitting your link can only sign in to sub-accounts under your admin panel. No cross-tenant leakage.
  3. Carry your custom domain (if configured). When a client bookmarks the link, they bookmark your domain, not wazzap.mx.

Generate your link

  1. Sign in to your admin panel.
  2. Open Settings → Brand → White-label link.
  3. Click Generate. The link appears immediately.
  4. Copy it. The link persists, so this URL is the one you'll keep using for every client.
Default form (no custom domain set):
https://app.wazzap.mx/?brand=acme-agency

With a custom domain configured:
https://panel.acme-agency.com

Share it with clients

Some practical ways to put the link in front of clients:

  • Onboarding email: include it in the welcome message you send when a client first subscribes. "Your dashboard lives at panel.your-agency.com."
  • Bookmark in their browser: walk them through bookmarking it during onboarding. Most clients only need the link once if it's saved.
  • Inside HighLevel: embed the link in a custom menu item so clients jump to the dashboard without leaving GHL. See the next section.

Using it inside HighLevel

If your clients use HighLevel, the white-label link pairs perfectly with the GHL white-label URL. The combination:

  1. Your white-label link lives in HighLevel's sub-account custom menu.
  2. Clicking it opens the Wazzap dashboard inside GHL, branded as your agency.
  3. The client never sees Wazzap.mx in the URL, and never leaves the GHL frame.

Setup is on the GHL white-label URL page, but the link you embed in HighLevel is the same one you generated here.

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Agencies that run GHL on every client usually do this once: set up a custom domain in brand settings, generate the white-label link, then drop it into every client's GHL sub-account as a custom menu item. From then on, every client onboarding is automated.

Troubleshooting

The link opens to app.wazzap.mx instead of my custom domain

Your custom domain isn't fully verified yet. Re-check the CNAME and TXT records in your DNS, then re-verify in brand settings. Once verified, the link automatically uses your domain.

Logo shows but colors don't

Color customization lives under Admin Panel → Customize Colors, separately from brand settings. Set the colors there, refresh the link.

Clients see a "workspace not found" page

Their browser cached a previous version of the link before your domain finished propagating. Ask them to hard-refresh (Ctrl+Shift+R or Cmd+Shift+R), or clear the site's cache.

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Don't share the link before the custom domain is verified. If you share a half-set-up link, clients see a "domain not found" error and lose trust in the rollout.

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