Ship Wazzap under your brand

Overview

Brand settings live in the admin panel. Anything you change here applies to administrators and sub-accounts across the entire workspace. Your clients log in, see your logo and your colors, and never know the underlying platform is called Wazzap (unless you tell them).

Visual identity

Brand name

Defines how your brand appears across panel headers, modal titles and email-style notices. Set the legal or commercial name you use with clients.

Logo URL

A public URL pointing to your brand's logo. The platform fetches it every load, so host it somewhere stable.

• Recommended formats: PNG with transparent background, or SVG.
• Aspect: roughly square works best for sidebar use. A 512×512 PNG is a safe baseline.
• Hosting: CDN, S3, your own server, or a Vercel-hosted asset. Anywhere the URL is publicly reachable over HTTPS.

Favicon

URL of the favicon shown in browser tabs. Without it, tabs default to the Wazzap mark.

• Recommended size: 16×16 or 32×32 pixels. PNG or ICO.
• Hosted at a stable public HTTPS URL.

Sub-account title

Default title shown across sub-account headers. Helps clients identify which workspace they're in. You can leave it generic ("Dashboard") or set something specific to your brand ("Acme Mensajes").

Custom domain setup

Hosting the panel on your own domain (for example panel.acme-agency.com) is the highest-impact white-label move. Clients never see wazzap.mx in the URL bar.

1. In brand settings, enter your custom domain (for example panel.yourbrand.com).
2. Click Save and Verify.
3. In your DNS provider, create a CNAME record pointing to white-label.wazzap.mx.
4. Add the generated TXT records to verify domain ownership. Wazzap reads them during verification.
5. Once verified, your custom domain is live.

DNS records to add:

CNAME  panel.yourbrand.com  →  white-label.wazzap.mx
TXT    _wazzap-verify        →  <generated token>

Once configured you have two working login URLs for the same account:

• app.wazzap.mx (default platform login).
• Your custom domain (for example panel.yourbrand.com).

Both serve the exact same data. Use the custom domain in everything client-facing, keep the default URL as a fallback.

Documentation URL

Defines the URL where your branded documentation is hosted. Wazzap links to this from every "Help" or "Docs" button inside the panel.

Example: https://docs.yourbrand.com.

Most agencies either host their own knowledge base (Notion, Outline, Mintlify) or proxy a cleaned-up subset of the Wazzap docs onto their domain.

Notes & troubleshooting

• All URLs (logo, favicon, docs) must be publicly accessible over HTTPS.
• DNS changes may take time to propagate, anywhere from a few minutes to a few hours depending on your provider.
• An incorrect CNAME or missing TXT prevents successful verification. Re-check both record types before contacting support.
• Once verified, certificate issuance is automatic. No manual SSL setup required.