Plan, payments, invoices

Overview

Wazzap subscriptions are per workspace, not per sub-account. One plan covers every sub-account inside your admin panel, with the plan determining how many WhatsApp lines you can connect across all of them.

Plans run monthly and renew automatically on the charge date set when you subscribed. You can scale lines up or down anytime, and your next invoice reflects the prorated difference.

View your current plan

1. Sign in to the admin panel.
2. Open Settings → Manage Subscription.
3. You'll see:
   • Current plan name and tier.
   • Active sub-accounts and total WhatsApp lines in use.
   • Renewal date (the next charge date).
   • Monthly amount in USD.

Upgrade or add lines

The most common reason to upgrade is needing more WhatsApp lines or more sub-accounts as your agency grows.

1. From Manage Subscription, click Change plan.
2. Pick the new tier. Each tier shows max sub-accounts and max lines.
3. Confirm. The new tier activates immediately.
4. Your next invoice includes the prorated difference for the remainder of the current billing period, then the new full amount from the following renewal.

Example proration

Old plan: $19/mo, billed on the 15th
Upgrade to $49/mo on the 25th of the month
→ Charge on the 25th: prorated $20 (10 days of the new plan minus credit)
→ From the 15th of next month: full $49/mo charges

Downgrade

To move to a smaller plan:

1. Before downgrading, make sure your active sub-accounts and connected lines fit inside the new plan's limits. If you're over, disconnect or delete first.
2. From Manage Subscription, click Change plan.
3. Pick the lower tier and confirm.
4. The downgrade takes effect on the next renewal date. You keep the higher tier (and capacity) until then, no refund for the remaining days.

Billing & invoices

• Payment method: update the card on file under Billing Information. Changes apply to the next renewal.
• Tax data: enter your tax ID, company name and billing address. Wazzap reflects these on every invoice.
• Invoices: PDF copies for every charge are listed in the billing section. Download them for accounting.
• Currency: charges are billed in USD. Your card's issuer converts to local currency at their rate.

Pause or cancel

If you need to stop paying for a while:

1. From Manage Subscription, click Cancel subscription.
2. Confirm. Cancellation takes effect at the end of the current billing period.
3. Until that date, every feature stays live. Numbers, integrations, conversations.
4. After the cancellation date, sub-accounts go into read-only mode. You won't lose data, but outbound and inbound messaging stop.

To come back, reactivate from the same screen. Your old sub-accounts, numbers (if still valid) and integrations resume where they left off.

Troubleshooting

Charge failed

If a renewal charge fails, Wazzap retries it twice over the next 7 days. You'll receive an email each time. To resolve manually, update your card under Billing Information and retry the charge from Manage Subscription.

"Plan limit reached" when creating a sub-account

Your current plan is at the max sub-account count. Upgrade to a larger tier, or delete an unused sub-account first.

"Phone line limit reached" when scanning a QR

Same logic as above but for WhatsApp lines. Upgrade, or disconnect an inactive line first.